Frequently Asked Questions
- 4 Seasons Total Home Care

Q: What is the best carpet cleaning method?
A: The IICRC has approved five different methods: hot water extraction, dry compound, shampoo, dry foam, and bonnet. Many large manufacturers endorse one method over another, but combining these methods is necessary to tailor the cleaning to your specific needs and problems. A customized maintenance program enhances the appearance and longevity of your floor covering investment.

Q: What is the best spot cleaning product?
A: There is a wide range of spot cleaning products available, each one for a specific type of spot or stain. Not one product is recommended over the other because our approach is to determine the source of the stain and then consult the CRI stain chart. This is followed by a rinse or blot out after application.

Q: What are the most frequently overlooked parts of any maintenance program?
A: Proper walk-off mats, frequency, and proper training and funding.

Q: Are the cleaning chemicals used by 4 Seasons Total Home Care harmful to health?
A: No. We make sure that our products pass the following: the CRI “Seal of Approval” test (www.carpet-rug.org), and are recommended by the manufacturers in the industry. This certification means the products are considered healthy and green.

Q: What is a “Commercial Textile Maintenance Specialist”?
A: A Commercial Textile Maintenance Specialist is a technically oriented and cross-trained technician who completely understands the benefits and liabilities relating to specifications, construction, installation, restoration, and cleaning of a commercial textile.

This individual performs work that satisfies current industry standards The primary concern of a Commercial Textile Maintenance Specialist is the health and safety of home and building occupants. He is therefore obliged to seek certification and continuing education programs to help ensure optimum appearance levels and longevity of the client’s investment.

Q: What is a standard warranty? A standard warranty is usually issued for 5-10 years. It protects against carpet defects. Some manufacturers include in-crush resistance and matting clauses.
A: The word “wear” is defined as a 10% loss (or higher) of fiber. Most warranty claims relate to customer’s expectations and/or poor maintenance procedures. It is a good idea to document installation or construction defects within the first year. Send your complaint in writing to the retailer.

Q: What is “cleaning”?
A: The IICRC defines cleaning as the traditional activity of removing contaminants, pollutants, and undesirable substances from an environment or surface for the purposes of reducing damage or harm to human health or valuable property. Cleaning includes locating, identifying, containing, removing and properly disposing of unwanted substances from an environment or material.

Q: Are extended or performance warranties worth it?
A: It depends on your particular needs. These questions should serve as a guide:

  • How long are you staying in your facility?
  • What type of product are you purchasing?
  • What does the manufacturer’s warranty cover?
  • How much foot traffic do you have, and how much exposure do your interiors receive?

Some warranties include using designated or approved products and service providers. Many manufacturers provide 2-10 year performance guarantees and generally cover replacement of the product if found to be defective. Re-installation costs and furniture moving expenses, however, are usually not covered. Read the warranty carefully at the time of purchase and determine if it provides sufficient coverage for your facility.

Q: Who should clean my carpet?
A: 4 Seasons Total Home Care, of course! Seriously, though, make sure the person or company you hire are IICRC-certified professionals.

Q: Should a stain and soil protectant be applied after cleaning?
A: eople assume that a protectant will prevent staining and soiling, making frequent cleaning unnecessary. This is a wrong assumption. A protectant merely adds a protective coating to the fibers to minimize staining and spotting ‘set time’ allowing you the necessary time to properly address it before it sets in.

Q: What is the difference between a “spot” and a “stain”?
A: A “spot” is made up of soluble material and can be removed by normal cleaning. A “stain” is made up of materials that contain a dye, and might not be removed by normal cleaning.

Q: Does carpet become more susceptible to soiling after cleaning?
A: It depends on the process and the types of solutions used. If hot water extraction is used with a solution that leaves a dry, brittle residue, the answer is ¬ – no. The solution is rinsed out completely, making it easy to vacuum the residue. A dry, brittle residue will not continue to attract dirt.

However, if the carpet was shampooed with a soapy solution and leaves a sticky residue, the answer is YES. The sticky residue clings to the fibers and continues to attract dirt, soiling the carpet again.

Q: Does asphalt walk-off affect the color of my carpet?
A: Yes. The blacktop sealer used to seal the asphalt causes a yellowing of the carpet fibers if there is no proper curing. It is recommended that sealing of asphalt not be done during the summer months.

Q: What is the correct type of cleaning solution?
A: It depends on the carpet’s fibers. The manufacturer can provide safe pH ranges for your carpet fiber. For example, the safe pH range for wool is 5.5-8.0. Stain resistant nylon is under 10.0. Cotton dissolves in a very low pH.

Make sure that the solution has a dry brittle residue that can be vacuumed easily. Hint: If you pour a little solution into the bottom of a clean, clear glass cup and let it evaporate, the residue is visible. This can be vacuumed up and does not harm your carpet.

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